Returns

What is Italic's return policy?

Returns Products may be returned in their original condition (unworn, unused, unwashed, with original packaging and tags attached) within 30 days of delivery. Bath and bedding items must also be returned in their original duster bag. Return Fees Members receive free standard returns. Non-members are charged an $8 return fee. Refunds and Exchanges - Choose a full refund as Italic credit and receive a 15% bonus (does not apply to orders paid entirely with credit) - Exchanges are processed at no cost when exchanging for a similar item and size - If you paid with a combination of credit and card, refunds are applied to credit first Exceptions - Candles are returnable for Italic credit only - Sale items (Member Archive, Member Drops, Private Sales) are final sale Processing Your Return Once your return arrives at our facility, allow 1-2 weeks for inspection and processing. After approval, refunds are issued within 2-3 business days to your original payment method or as store credit. Payment processing fees charged by credit card providers are non-refundable. Important Notes - Return labels expire after 7 days - Refund method (credit vs. original payment) cannot be changed after selection - Items from different orders should be returned separately - Gift returns require a gift receipt or original order information and are issued as credit only Return Standards All items must be returned in as-new condition with original tags attached and in original packaging. This includes duster bags for bath and bedding items. Returns may not be accepted if there is damage to the product (stains, odors, holes, missing tags, etc.) or packaging outside of transit or manufacturing issues. If returned merchandise doesn't meet our standards, you'll be notified. You may request that the item be shipped back to you at your expense within one week of notification. To start a return, visit this page.

How long does it take to process a return?

Once your return arrives at our facility, allow 1-2 weeks for inspection and processing. After approval, refunds are issued within 2-3 business days to your original payment method or as store credit. Please note that payment processing fees charged by credit card providers are non-refundable. If your product is defective or damaged: Don't use the standard return process. Email hello@italic.com with photos and your order details, and we'll send an immediate replacement if available.

How can I return a gift that I received?

We'll process your gift return as store credit with a valid order number and confirmed delivery zip code. You can find the order number on the packing slip included in your package. Contact us at hello@italic.com, and we'll guide you through the process. Please note that the return confirmation will be sent to the original account owner once the return is processed.

Do I get my promo code back if I decide to return an order?

Promo codes cannot be reapplied once used. If you return items from an order where a promo code was applied, you'll receive a refund for the returned items, but the promo code will not be reinstated. This applies to both partial and full returns.