How are refunds processed?

Refund method depends on how you paid for your order.

  • Full refund as Italic credit: Receive a 15% bonus (does not apply to orders paid entirely with credit)

  • Refund to original payment method: Standard refund with no bonus

  • Mixed payment (credit + card): Refunds are applied to credit first, then to your card

Once you select your refund method, it cannot be changed.

Need assistance?

Our Customer Experience team would be happy to help. We'll respond from Monday to Friday, between 8am and 6pm EST.