Orders & Billing

  • How are refunds processed?
  • Refunds and exchanges vary slightly depending on how the products were paid for. If you opt to get a full refund in the form of Italic credit, you will get a 10% bonus credit top-up. However, no 10% bonus credit applies to full credit refunds on a 100% credit-paid order.

    If you have chosen to get refunds in the form of Italic credit, we cannot switch it to your debit/credit card and vice versa.

    If you used a payment combination of Italic credit and debit/credit card, the refund will be processed in Italic credit first, just like how Italic credits are redeemed before the balance is charged to your card when you place an order.

  • Will my order be charged sales tax?
  • It depends where your order is being shipped. See more info about specific state sales taxes here.

  • Can I change my order after I've placed it?
  • Our team moves quickly to fulfill your order as soon as it's placed! This means that we are often unable to make changes after an order has been placed. This includes changing the shipping address or rerouting the order, changing item specifics, or the payment method.

    Although we’re unable to edit the contents of your order after it’s been placed, we will try our best to help you edit your shipping address or cancel your order completely depending on how far along your order is in the packaging process.

  • How do I cancel an order?
  • If you'd like to cancel an order, please reach out to us as soon as possible. If a product has shipped, we'll assist you with the return process.

  • How can I use a promo code?
  • You can enter your promo code on the cart page. You'll see the link to add the Promo Code directly under the Taxes field.


    Having trouble entering it in? Let us know and our team will help you out.

  • Do you offer gift cards?
  • We don't have gift cards available right now but we're thinking about it! 

Still need help?

Need help with exchanges, returns, styles or fit? We’re here for you.
We respond as quickly as possible & you can chime in whenever you have time.
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