- How can I return a gift that I received?
- When should I place my order to make sure it arrives by December 25?
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- For all standard ground shipping, place your order by 12 PM PST on December 8.
- For expedited shipping, place your order by 10 AM PST on December 12.
- What is your return policy for holiday orders?
- Can I purchase a gift card or gift a Membership?
- Will you exclude the prices and receipts if the order is a gift? How will recipients know I sent them a gift?
- What are your customer support holiday hours?
If you would like to return a gift, we will be able to process your refund to store credit with a valid order number and confirmed delivery zip code. You can find the order number on the packing slip included in your package. Our support team can assist you in this process via email or you can submit your request here.
Please note that the return confirmation will be sent to the account owner once the return is processed.
During this busy time, our team is working hard to ensure that all orders are shipped and delivered to you or your recipient as quickly as possible. To ensure your orders will be delivered by December 25, please reference our order cut-offs below:
Please keep in mind that these are standard cut-off dates and we highly recommend that you place your orders as early as possible as we cannot guarantee that there will not be any carrier delays during this time.
As always, your order may be shipped in multiple packages depending on the location of the warehouse that fulfills your order. The estimated delivery dates will be shown upon checkout. Please refer to Italic’s standard shipping policies here.
We’re pleased to offer an extended 60-day return window for all eligible items purchased between November 1 through December 24. All terms and conditions of Italic’s Return Policy apply. Please refer to individual item return policies which can be found on each product’s page. This extended return policy does not include any promotional items or items marked as FINAL SALE.
Please note that due to the high volume of orders and returns during this time, your refund may be delayed up to 10 days due to warehouse processing times.
Yes! We’re excited to offer gift cards, which are now available for purchase. They make the perfect gift, giving your loved ones the freedom to choose something they’ll really enjoy. Plus, stay tuned—we’re hard at work on giftable memberships, coming soon!
All orders will include packing slips, but they will not contain prices, invoices, or receipts.
The recipient can find out who the sender is by reaching out to our customer experience team. Please provide the order number provided on your gift’s packing slip.
If you received a gift and would like more information on the sender, please reach out to our customer support team and we will do our best to assist you as long as you have an order number. Please note, we cannot provide any personal information regarding the sender.
Our customer experience team will be available via email, chat, and SMS daily from 6 AM to 6 PM PST with the exception of the following dates: December 24, 25, and 31. You can reach our team at hello@italic.com.