What if my order is marked as delivered, but I haven't received it?

If your order is marked as delivered, but you still have not received it, it's likely that either:

  • Your delivery person put your package somewhere discreet to make sure no one steals it.
  • Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
  • A neighbor may have accepted the package for you.

If the above doesn't apply and you can't find the package, please confirm the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after seven business days, please let us know here.

If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the original order. You can contact us, and we will send you a return label so you can ship the original package back to us free of charge.

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