Italic accepts returns of unworn, unwashed, and undamaged merchandise (with the exception of cosmetics, swimwear, and candles) for refund within 30 days of receiving the original purchase. Any custom or personalized products cannot be returned. All returns of IGI certified jewelry must include the certification information. And finally, products on sale are also non-returnable – this includes products bought from the Member Archive and on Thank You Tuesdays.
Refunds can be made in the form of the original payment method or store credit! We'll take care of the return shipping, and send you a prepaid UPS shipping label.
Requests to refund merchandise received as a gift must be accompanied by a gift receipt and will be issued as store credit.
To start a return, please go here.
We reserve the right to reject returns upon careful inspection of merchandise. All items must be returned in as-new condition with original tags attached and in original packaging. We may reject the returned product if we determine there is damage to the product (for example, stains, holes, etc.) or product packaging, should it be determined that damage has occurred outside of transit or manufacturing through Italic's inspection procedures. If returned merchandise is deemed unfit for return, you will be notified that the return cannot be completed and you will be given the option to have the item shipped back. Italic closely monitors the history of returns for every customer to ensure fair use of the policy.