How are refunds processed?

Refunds and exchanges vary slightly depending on how the products were paid for. If you opt to get a full refund in the form of Italic credit, you will get a 10% bonus credit top-up. However, no 10% bonus credit applies to full credit refunds on a 100% credit-paid order.

If you have chosen to get refunds in the form of Italic credit, we cannot switch it to your debit/credit card and vice versa.

If you used a payment combination of Italic credit and debit/credit card, the refund will be processed in Italic credit first, just like how Italic credits are redeemed before the balance is charged to your card when you place an order.

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